PagerDuty Incident Responder Practice Exam 2025 – Comprehensive Test Prep

Incident performance in PagerDuty is primarily evaluated through key metrics such as Mean Time To Acknowledge (MTTA), Mean Time To Resolve (MTTR), and the volume of incidents. MTTA measures the average time it takes for the team to acknowledge an incident after it has been reported, while MTTR quantifies the average time taken to resolve an incident from start to finish. Tracking these metrics allows organizations to gain insights into their response efficiency, effectiveness, and areas needing improvement.

Furthermore, monitoring incident volume helps teams understand workload trends and identify if certain thresholds are being met. Collectively, these metrics offer a clear picture of incident management performance, enabling teams to improve their processes, reduce downtime, and enhance overall service reliability. By focusing on these quantifiable metrics, teams can establish benchmarks and strive for continuous improvement in their incident response capabilities.